CM003 - Customer Service & Selling Series (25 pax/class, 2 hrs)

Soft Skills Classroom Modules > Customer Service & Selling Series (2 hrs)

Pricing Conditions

·   Listed price for 1 class max 25 pax, 2 hours

·   Min subscription 4 classes in same or different classroom modules

Volume discount

·   5% if client subscribes for 20 classes or more

Unique Features

·   Short modular approach with flexible combinations of topics

·   Facilitated in Cantonese, English, or Putonghua

·   Focus on basic concepts, basic skills and applications

·   Developed from extensive experience in workplace skills training

·   Hybrid approach (online/offline) available

Course Objective & Outlines

Ÿ   Enable participants to acquire the skills for Customer Service & Selling as described in the outlines of each module 

Target Participants

·   CS & Sales staff

Delivery Details 

·   1 or 2 modules per subject, each module lasts 2 or 3 hours 

·   Course materials in English or Chinese as selected by client (one language only)

·   Interactive facilitation with games, exercises, and case illustrations

·   Completion Certificate for each participant 

Subscription and Enrollment

·   Min commitment of 4 classes in same or different classroom modules, max 25 pax per class

·   Client will accept our proposal and make full payment before training starts

·   Venue provided by client

List of Modules in Customer Service & Selling Series 

·     Module #1: Service Excellence

·     Module #2: Mind Reading for Quality Service

·     Module #7: Dealing with Difficult Customers I

·     Module #8: Dealing with Difficult Customers II

·     Module #21: Selling Skills I

·     Module #22: Selling Skills II

·     Module #27: Effective Closing Techniques for Sales

Hyperlink

·   Modular Training Flyer 2023