CTP003 - Customer Service Projects (contact us for pricing)

Customized Training / Projects > Customer Service Projects

Pricing

·   Please contact us at 2885 3812 or email info@cdti.com.hk for enquiries

Unique Features

We may conduct special projects for clients covering the following:

·   Set up service standards

·   Customer service video production

·   Mystery Shopper Program/Survey (MSP)

·   Train-the-trainers (TTT), half day                

·   Customer service training (online or offline) ...please refer to info related to Customer Service & Selling Series

Project Objective

Ÿ   Support client to enhance customer service quality through different CS projects 

Target Participants

·   SME, Service Industries 

Our Experience with Clubs and Hospitality 

    ·   We serve many golf, country, and luncheon clubs in Hong Kong

    ·   Conducted training for Wynn Macau

    ·   Conducted customer service projects for Discovery Bay (DB) / Hong Kong Resort

    ·   DB project scope included CS training, MSP, TTT, and 20 training vidoes (samples of videos shown below)

Our Experience with Retail and Catering

    ·   We worked with QTSA for over 10 years in training and special projects such as English self- learning books, iPhone               apps

    ·   Conducted training for Retail clients including CSL, Samsonite, Bose, JUSCO, Optical 88, etc. 

    ·   Conducted training for Catering clients such as Fook Lam Moon, Fairwood, Dot Cod, CCTI, etc.

Experience in Training Package Production HKQF

 We were the professional writer of SCS-based Training Packages for Hong Kong Qualifications (HKQF):

    ·   Hair and Scalp Care in the Hairdressing Industry

    ·   Customer Service Delivery in the Banking Industry

    ·   Waiter/Waitress Service in Chinese Restaurants

    ·   Produced 6 training videos for the Banking Training Package (samples of videos shown below)

     ·   Produced 4 training videos for the Hairdressing Training Package (samples of videos shown below) 

Delivery Details 

We may conduct Customer Service Projects of the following nature: 

·   Customer service training (online or offline) 

·   Customer service videos

·   Mystery Shopper Program/Survey (MSP)

·   Train-the-trainers (TTT)

Subscription and Enrollment

·   Please contact us at 2885 3812 or email info@cdti.com.hk

·   CDTI will meet client to understand issues, needs, and scope of projects

·   Client will accept our proposal and make deposit payment before each project starts