EM019C - Complaint Handling Magic - F&B (1 pax)

Soft Skills e-Modules (Individual)

> Complaint Handling Magic for F&B

COURSE INTRODUCTION



Complaint is a gift. Properly-handle complaints help improve quality of service.

This is particularly true for F&B outlets as they are not just places for consuming food, but also

for celebrations, social gatherings, or business entertainment. A satisfied customer will return

very often. If a complaint is received, it is essential for the F&B outlet to handle

in a professional and tactful manner.

Introduction

               ·   Developed from our programs designed for corporate clients

               ·   Aim to help individuals enhance career development

               ·   Offered to CDTI members (or members of coop partners) only

               ·   Please register as CDTI member on Login/Signup page and agree to the terms below

               ·   On completion may join our e-Module forum to share learning with pax and trainers

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment

  

    Target Participants

    ·   F&B sales staff, service staff

Delivery Details 

·   Video on demand

·   Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module 

·   e-Certificate for each participant upon completion 

Subscription and Enrollment

·   Upon receiving payment and member registration details, we will provide login password

·   Subscribing individual may attend the course max 2 times during a 3-month period 

·   By joining as CDTI member (or members of coop partners), subscribing individual agrees to the following Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to other people