EM018C - Complaint Handling Magic - Retail (1 pax)

Soft Skills e-Modules (Individual)

> Complaint Handling Magic for Retail

COURSE INTRODUCTION



Complaint is a gift. Properly-handle complaints help improve quality of service.This is

particularly true for retail outlets as customers want to be happy with the product and

service during and after the buying process. If a complaint is received, it is essential for the

retail outlet to handle in a professional and tactful manner. 

Introduction

               ·   Developed from our programs designed for corporate clients

               ·   Aim to help individuals enhance career development

               ·   Offered to CDTI members (or members of coop partners) only

               ·   Please register as CDTI member on Login/Signup page and agree to the terms below

               ·   On completion may join our e-Module forum to share learning with pax and trainers

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment 



    Target Participants

   ·   Retail sales staff, CS staff

Delivery Details 

·   Video on demand

·   Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module 

·   e-Certificate for each participant upon completion 

Subscription and Enrollment

·   Upon receiving payment and member registration details, we will provide login password

·   Subscribing individual may attend the course max 2 times during a 3-month period 

·   By joining as CDTI member (or members of coop partners), subscribing individual agrees to the following Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to other people