EM005C - Achieving Service Excellence (1 pax)

Soft Skills e-Modules (Individual)

> Achieving Service Excellence

COURSE INTRODUCTION

An organization exists with a purpose to sell to and serve its customers.

Meeting customer needs is important but it's only the threshold of customer service.

This course enables participants to acquire the skills to achieve service excellence 

so that they exceed customers’ expectations.

Introduction

               ·   Developed from our programs designed for corporate clients

               ·   Aim to help individuals enhance career development

               ·   Offered to CDTI members (or members of coop partners) only

               ·   Please register as CDTI member on Login/Signup page and agree to the terms below

               ·   On completion may join our e-Module forum to share learning with pax and trainers

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment 

Target Participants

    ·   CS & Sales staff 

Delivery Details 

·   Video on demand

·   Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module 

·   e-Certificate for each participant upon completion 

Subscription and Enrollment

·   Upon receiving payment and member registration details, we will provide login password

·   Subscribing individual may attend the course max 2 times during a 3-month period 

·   By joining as CDTI member (or member of coop partners), subscribing individual agrees to the following Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to other people

Hyperlink

·   Please refer to selected e-Module (EM013) trailer