EM013B - Mind Reading for Quality Service (30 pax)

Soft Skills e-Modules > Mind Reading for Quality Service

COURSE INTRODUCTION

Different types of customers may focus on different things when they purchase

or receive a service, e.g. some focus on price, others on relationship, or a combination of both,

etc. Knowing customer types and their preferences will help provide quality service.

This course enables participants to acquire the skills for mind reading customers.

Pricing Conditions

·   Listed price for 1 e-Module max 30 pax

·   Min subscription 3 e-Modules of any combination

Volume Discount 

·   5% if client subscribes for 8 e-Modules or more

·   10% if client subscribes for 20 e-Modules or more

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment 

Target Participants

    ·   CS & Sales staff

Delivery Details 

·   Video on demand

·   Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module and results provided to client

·   e-Certificate for each participant upon completion 

·   Lead time of 4-6 weeks required from subscription to course delivery

·   Local language voice-over for SE Asia and other locations on request

Subscription and Enrollment

·   Max 30 participants per e-Module

·   Min 3 e-Modules of any combination 

·   We will provide a login password to the client for use by the Designated Participants until the course is completed 

·   Client will be requested to sign a Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to non-designated participants

 Hyperlink

·   Please watch the trailer of selected e-Modules

   https://youtu.be/Bq8U9_xan5k