EM005B - Achieving Service Excellence (30 pax)

Soft Skills e-Modules > Achieving Service Excellence

COURSE INTRODUCTION

An organization exists with the purpose of selling to and serving its customers.

Meeting customer needs is important but it's only the threshold of customer service.

This course enables participants to acquire the skills to achieve service excellence 

so that they exceed customers’ expectations.

Pricing Conditions

·   Listed price for 1 e-Module max 30 pax

·   Min subscription 3 e-Modules of any combination 

Volume Discount 

·   5% if client subscribes for 8 e-Modules or more

·   10% if client subscribes for 20 e-Modules or more

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment 

Target Participants

    ·   CS & Sales staff

Delivery Details 

·   Video on demand

·   Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module and results provided to client

·   e-Certificate for each participant upon completion 

·   Lead time of 4-6 weeks required from subscription to course delivery

·   Local language voice-over for SE Asia and other locations on request

Subscription and Enrollment

·   Max 30 participants per e-Module

·   Min 3 e-Modules of any combination 

·   We will provide a login password to the client for use by the Designated Participants until the course is completed 

·   Client will be requested to sign a Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to non-designated participants

 Hyperlink

·   Please refer to the selected e-Module (EM013) trailer