S002 - Mystery Shopper Survey (contact us for pricing)

Surveys > Mystery Shopper Survey

Pricing Conditions

·   Minimum 50 visits

·   Design of questionnaires (30 to 50 questions) at HK$8,500, to be charged one time only 

·   Per visit charge at HK$800 for visits to be conducted in Hong Kong

·   Interim and annual reports at HK$3,600 per report

·   Please contact us at 2885 3812 or email info@cdti.com.hk for enquiries

Unique Features

·   First-hand feedback of performance based on customer experience

·   Report presented in Chinese & English (one language only)

·   Well trained mystery shoppers who are target customers of client

Project Objective

Enable client to understand performance of sales or service outlets so that their management can make improvements accordingly. The survey focuses on the following areas (may be modified by client):

·   Cleanliness and tidiness of outlet

·   Professional image

·   Service attitude

·   Understanding needs of customers

·   Introducing products (retail) or food (catering)

·   Handling objections and complaints

·   Completing transactions (retail) or handling payment (catering)

Target Participants

·   Retail business, Catering business

Delivery Details 

·   Flexible schedule in conducting visits (monthly, bi-monthly, or quarterly) 

·   Tailored made questionnaire (30 to 50 questions) focusing on selling process (retail) or service process (catering)

·   6 to 8 criteria to be assessed Interim and final reports upon completion of visits

·   Interim and final reports upon completion of visits

Subscription and Enrollment

·   Please contact us at 2885 3812 or email info@cdti.com.hk

·   CDTI will submit a proposal for client’s review and approval

·   Client will be requested to sign a Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no disclosure of the survey questionnaire

Note

·   Mystery Shopper Survey is conducted by Synergy International Group Ltd (consulting business), CDTI’s parent company