EM018B - Complaint Handling Magic - Retail (30 pax)

Soft Skills e-Modules 

> Complaint Handling Magic for Retail

COURSE INTRODUCTION



Complaint is a gift. Properly-handle complaints help improve the quality of service. This is

particularly true for retail outlets as customers want to be happy with the product and

service during and after the buying process. If a complaint is received, it is essential for the

retail outlet to handle in a professional and tactful manner. 

Pricing Conditions

·   Listed price for 1 e-Module max 30 pax

·   Min subscription 3 e-Modules of any combination

Volume Discount 

·   5% if client subscribes for 8 e-Modules or more

·   10% if client subscribes for 20 e-Modules or more

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment  

 

  Target Participants

   ·   Retail sales staff, service staff

Delivery Details 

·  Video on demand

·  Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module and results provided to client

·   e-Certificate for each participant upon completion 

·   Lead time of 4-6 weeks required from subscription to course delivery

·   Local language voice-over for SE Asia and other locations on request

Subscription and Enrollment

·   Max 30 participants per e-Module

·   Min 3 e-Modules of any combination 

·   We will provide a login password to the client for use by the Designated Participants until the course is completed 

·   Client will be requested to sign a Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to non-designated participants