EM019B - Complaint Handling Magic - F&B (30 pax)

Soft Skills e-Modules > Complaint Handling Magic for F&B

COURSE INTRODUCTION



Complaint is a gift. Properly-handle complaints help improve the quality of service.

This is particularly true for F&B outlets as they are not just places for consuming food, but also

for celebrations, social gatherings, or business entertainment. A satisfied customer will return

very often. If a complaint is received, it is essential for the F&B outlet to handle

in a professional and tactful manner.

Pricing Conditions

·   Listed price for 1 e-Module max 30 pax

·   Min subscription 3 e-Modules of any combination 

Volume Discount 

·   5% if client subscribes for 8 e-Modules or more

·   10% if client subscribes for 20 e-Modules or more

Unique Features

Ÿ   Facilitated in Cantonese, with subtitles in Chinese and English

Ÿ   New learning mode for Next Generations

Ÿ   Theories supplemented by Scenarios to illustrate applications

Ÿ   Quiz provided for Assessment 

    Target Participants

    ·   F&B sales staff, service staff

Delivery Details 

·   Video on demand

·   Learning platform and technical support by our partner, Suntrend Technology

·   Each e-Module 25-30 minutes including assessment

·   5 questions for assessment per e-Module and results provided to client

·   e-Certificate for each participant upon completion 

·   Lead time of 4-6 weeks required from subscription to course delivery

·   Local language voice-over for SE Asia and other locations on request

Subscription and Enrollment

·   Max 30 participants per e-Module

·   Min 3 e-Modules of any combination

·   We will provide a login password to the client for use by the Designated Participants until the course is completed 

·   Client will be requested to sign a Non-Disclosure Agreement (NDA) to ensure copyright protection:

-      no copying or downloading of the e-Module video

-      login password not disclosed to non-designated participants